Every CARVERHAUS piece is made to order, so delivery time covers two steps: making your piece, then shipping it to you. Here is what to expect from the day you order to the day it arrives.
Delivery time
| Step | Time |
|---|---|
| Making your piece | 7–10 business days |
| Shipping | 3–7 business days |
| Estimated total | 10–17 business days |
Business days are Monday to Friday, not counting public holidays. Larger pieces and custom changes can take longer. If we expect your order to run past the estimate, we will tell you.
How your order is made
Your piece is made after your order is confirmed, from the specifications and finish you chose. When it is finished, we can send you photos before it ships, so you see the actual piece. Every piece is made by hand, so small differences in grain, texture and tone are normal.
If you ask for a change at that stage, it may add time and is subject to what is feasible. A change that differs from the original order may also cost more. We will always confirm any extra cost with you first.
Where we deliver and what it costs
We currently deliver within the United States. Shipping options and their cost for your address are shown at checkout, before you pay. For oversized pieces or remote addresses, delivery may need extra arrangements. If any additional charge applies, we will contact you and confirm it with you before going ahead.
Tracking
When your order ships, you will receive an email with a tracking link. Tracking can take a few days to show movement in the carrier's system. You can also follow your order on our order tracking page.
Orders with more than one piece
Pieces in the same order may be made or shipped from different locations, so they can arrive in separate packages on different days. You are not charged extra shipping for a split delivery.
Delays
Carrier delays, severe weather, holiday periods, remote addresses and oversized shipments can add time. If your order is past the estimated delivery time, contact us and we will look into it.
Your shipping address
Please check your address before you place your order. If you spot a mistake, contact us as soon as possible and we will try to correct it before your order ships. Once it has shipped, we may not be able to change or redirect it. We cannot be responsible for packages lost, delayed or misdelivered because of an incomplete or incorrect address.
Missing or damaged packages
If tracking shows your package as delivered but you cannot find it, check around your property, ask household members or neighbors, and contact the carrier with your tracking number. If you still cannot find it, contact us and we will help with the next steps.
If your order arrives damaged, contact us as soon as possible with your order number and clear photos of the piece and the packaging. See our refund and replacement policy.
Questions
Email: support@carverhaus.com
Support hours: Monday to Friday, 10:00 AM to 8:00 PM ET
Mailing address: 9602 Philmont Dr, Houston, TX 77080, United States