This policy explains what personal information CARVERHAUS collects when you visit carverhaus.com or place an order, how we use it, and the choices you have. carverhaus.com is operated by {{LEGAL_ENTITY_NAME}}, 9602 Philmont Dr, Houston, TX 77080, United States.
Information we collect
When you place an order, we collect the information you give us, such as your name, shipping and billing address, email address and phone number. When you browse our site, we automatically receive information such as your IP address, browser and operating system, which helps us understand how the site is used.
If you write to us, leave a review or sign up for our emails, we keep what you send us, including any photos.
How we use it
- To make and deliver your order and keep you updated about it.
- To answer your questions and handle refund, replacement and warranty requests.
- To run and improve our website and prevent fraud.
- To send you emails about new pieces and our workshop, only if you have agreed to receive them.
Consent
When you give us personal information to complete an order, arrange a delivery or make a request, you consent to our using it for that purpose. If we want to use your information for another purpose, such as marketing, we will ask you first or give you a clear way to say no.
You can withdraw your consent at any time by emailing support@carverhaus.com or by using the unsubscribe link in any marketing email.
Shopify
Our store is hosted on Shopify, which provides the platform we use to sell to you. Your data is stored in Shopify's secure systems. Card payments are processed by payment providers that follow the Payment Card Industry Data Security Standard (PCI-DSS). For more detail, see Shopify's Privacy Statement and Terms of Service.
Third-party services
We use service providers to process payments, deliver orders, send email, collect product reviews and understand how our site is used. They receive only the information they need to provide their service. Some, such as payment processors, have their own privacy policies, and we recommend reading them. Some providers may be located in a different jurisdiction from you or us, and your information may then be subject to the laws of that jurisdiction.
Links on our site may take you to other websites. Once you leave our site, this policy no longer applies, and we are not responsible for the privacy practices of other sites.
Disclosure
We may disclose your personal information if the law requires it or if you violate our Terms of Service.
Cookies
We use cookies to keep your cart, remember your session and count visits. Shopify sets cookies such as cart (stores what is in your cart), _shopify_visit and _shopify_uniq (count visits), _session_id and _secure_session_id (keep your session), and storefront_digest (used while the store is password protected). You can block or delete cookies in your browser settings, but some parts of the site may not work without them.
Your privacy choices
Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information, or of targeted advertising. You can do this on our Your Privacy Choices page. We also honor the Global Privacy Control signal where required.
Security
We take reasonable precautions and follow industry practice to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction. Card information is encrypted in transit using SSL. No method of transmission over the internet or electronic storage is completely secure, but we work to protect your information.
Age of consent
By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents in your care to use this site.
Payment questions and disputes
If you have a problem with a payment, an order or the quality of a piece, please contact us at support@carverhaus.com before opening a dispute with your bank, card issuer or PayPal. We reply within 24–48 business hours, and most issues are resolved faster directly with us. Contacting us first does not limit any right you have with your bank or card issuer.
Changes to this policy
We may update this policy from time to time. Changes take effect when they are posted on this page. If we make material changes, we will note here that the policy has been updated. If our business is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to serve you.
Contact
To access, correct or delete the personal information we hold about you, make a complaint, or ask a question about this policy, email support@carverhaus.com or write to {{LEGAL_ENTITY_NAME}}, 9602 Philmont Dr, Houston, TX 77080, United States.