FAQs

When will my order arrive?

Each piece is made to order. Making takes 7–10 business days and shipping 3–7, so allow about 10–17 business days in all. See shipping information.

How do I track my order?

When your order ships, we email you a tracking link. You can also see your order status in your account. See order tracking.

Do you ship outside the United States?

Not at the moment. We currently deliver within the United States.

Can I change or cancel my order?

Yes, within 24 hours of placing it. Email us your order number and the change you need, and we will confirm once it is done. After 24 hours your piece is in production and we can no longer change or cancel it.

Can I return a piece?

Because every piece is made to order, we do not accept returns for a change of mind. If your piece arrives damaged, defective or incorrect, tell us within 30 days of delivery and we will replace it or refund you. See our refund and replacement policy.

Is there a warranty?

Yes. Every piece comes with a 1-year warranty.

Can I see my piece before it ships?

Yes. Ask, and we will send photos of your finished piece before it is packed.

Can you make a different size?

Often, yes. Read how custom orders work or email us the size you need.

My card was declined. What can I do?

Check that your card details and billing address are correct, or try another payment method at checkout. If it still does not go through, email us and we will help. See payment methods.